FAQ overview



Can I apply for a job opportunity with you?

If you're interested in a possible job opportunity, please visit www.hain-celestial.com/careers/ to view open positions or submit your resume.

Do you have free samples available?

We know, we love free stuff too!  Unfortunately, we are unable to offer samples of products through our website. However, we do encourage our retail partners to place testers in stores so you can try before you buy.

Do you offer products that are not on your web site?

No. All Alba Botanica® products and sizes are featured on our web site.

Do you test your products on animals?

Of course not!  We share your concern that animals not be used to test cosmetics, toiletries and household products. We do not test our products or ingredients on animals, nor do we ask others to do so for us. Furthermore, we require that all our ingredient suppliers meet the same criteria of no animal testing.   

How can I check on the status of my on-line order?

For questions about your on-line product order, or to check status of an order, please visit the customer service area of our website.

How can I get coupons for your products?

From time to time we offer special promotions for our products.  To make sure you’re among the first to hear about any special offers, as well as new product news, please add your information to our email signup

I own a small business. How can I order your products?

We appreciate your interest in carrying our products.  First, we suggest that you talk with your distributor.  If they are not able to help you, send an email to consumerrelations@hain-celestial.com with your name, business address and volume of products you would like to buy.  We will put you in touch with an appropriate sales representative.

What does it mean that your products contain 100% vegetarian ingredients?

We love our furry (and feathered and scaley and buggy) friends.  For this reason, we never test our products or ingredients on animals.  In addition, our products contain no meat or by-products of animal killing.  We also exclude all cruelly obtained animal ingredients, even if the animal is not killed.  We limit our use of animal products to ingredients that are deposited by and have no future benefit to the animal, such as beeswax. 

Where can I find the Alba Botanica product I’m looking for?

Please use the store locator on our website to find the closest retailer to you for the product you are trying to find.  Or you can always order product directly from our website by clicking Buy Now or Add To Cart on a product page.

Why did you stop making my favorite product?

We too hate to say goodbye to any of our products.  However, sometimes we have to discontinue a product because its sales are not meeting our thresholds.  We assure you that products are only discontinued after careful review and discussion.  We hope you will find a suitable replacement among our wide range of active products.